1 Stop Tech shop is a trading name of of PJR Micro Ltd
At Pjrmicro LTD we have a long history in both the communications and computer industries with over 20 years experience. This includes working for large computer manufacturers and a large Business ISP in an advanced technical support role. Immediately previous to the formation of PJR Micro LTD I operated DFW Computers in Wigan in conjunction with another business partner. I however felt that due to my commitments to business customers that I was unable to provide the kind of service required by a large proportion of customers. The Retail unit was therefore sold on to my previous business partner.
PJR Micro Ltd had been operating from offices within a converted former spinning mill and we then moved to the retail shop in Moor Road Chorley. 1 Stop Tech Shop opened it's doors on the 1st July 2007. Due to continued expansion we then re-located to a much larger premises in Wigan. Due to our business and our customers business becoming more web focused we found that we were restricted by the data services available due to the age of the infrastructure in the area and therefore moved to our current location back in Coppull. This move gave us access to internet backbone access 5 to 6 times what we could achieve at Wigan.
After considerable market research the main conclusion that we came to was that consumers had a poor perception of the computer industry as a whole. The main complaints being with regards to the impartiality and poor support offered by many of the large computer retailers and support organizations. Another complaint was the high cost of obtaining reasonable support often lengthy calls to support staff who were unable to resolve a lot of customer issues.
Other areas of complaint included the unwillingness of retailers to offer custom solutions to match customer requirements instead only offering off the shelf products as a best match scenario.
We also found from research that there are a number of 'computer shops in Wigan and elsewhere' and 'computer people' who were perceived to offer a very poor service to customers, both domestic and commercial.
As a company our aim is to offer expert and expedient solutions to suit customer requirements, at the same time ensuring that these are offered at a fair price.
We want to offer solutions to customers that suit their requirements instead of offering 'off the peg one size fits all' type solutions.
We can offer a complete solution to your IT requirements, a total supply and support solution