We can build, install or configure existing hardware to suit your exact requirements.
Although we can tailor a support package to suit an individual businesses requirements our most popular support packages are as follows.
Full Onsite – An all encompassing maintenance package which includes unlimited telephone and onsite support including all servicing and maintenance costs. Excludes cost of failed hardware but includes all fitting, configuration costs. Prices will depend on your exact requirements. Please call or email us for a quote.
Timed Support – We will attend your site for a specified number of hours or days per week/month. This is charged at an hourly rate and will vary depending on number of hours required onsite and ranges from £25 to £50 an hour.
Support – Our most popular and cost effective maintenance package which can include basic monitoring to unlimited remote, telephone and onsite support including all servicing and maintenance costs. Any failed hardware that requires replacement is billed on top of support price. Hardware cover can be arranged at an additonal premium. This is delivered via the use of remote support software as we find this most cost effective. The majority of issues can be resolved remotely and for the ones that can’t then onsite service can be included in the price.There are a number of options with a very simple pricing policy.
1. Basic monitoring – We will monitor your computer systems remotely and advise you of any issues that we beleive will impact of the smooth running of your business services. Any remedial action required would be billed at the agreed rates. Basic monitoring starts at £10 a month per machine for a site with 4 plus machines.
2. Full monitoring and repair – Same as basic monitoring but also includes full remote and telephone support to resolve any issues usually before they occur. Full monitoring starts at £15 a month per machine for a site with 4 plus machines.
3. Total Service – Same as full monitoring but we will also provide ongoing maintenance and optimisation of your computer systems. Also includes onsite maintenance for issues that we can’t resolve remotely. Basically we will ensure that your computer system is runnning optimately at all times and check the correct operation of all your systems such as checking that backups are running correctly, al machines are kept updated with the latest service packs and drivers etc. Total service is £20 a month per machine for a site with 4 plus machines. For more details please see Total service pdf.